When you place an order for a made-to-order garment, your payment will be processed immediately.

As a brand dedicated to sustainability, ensuring meticulous, eco-conscious production, your patience is greatly appreciated as we work towards a greener and more responsible future.

Every Velasquez piece is made with care and precision. Our production time, ranging from 2 to 4 weeks, ensures that your garment is crafted to perfection. You'll receive regular updates about your order, guaranteeing complete transparency. This period includes the time required to assemble your order and prepare it for production. Please note that production will commence once the minimum order quantity is reached.

Throughout the production process, we will keep you informed about the status of your garment via email notification. You will receive regular updates, ensuring transparency and peace of mind during the process.

Depending on the specific garment, you may have the option to customize details such as color, size, or fabric. These options can be selected during the ordering process on the product page of our e-commerce platform.

Once your garment is ready to be shipped, our team will notify you by email. At this point, you can choose your preferred shipping option during the checkout process

We strive to deliver your made-to-order garment to your specified address promptly. Delivery times may vary based on your location and chosen shipping method.

Our luxury garments may require special maintenance for long-lasting beauty. Find care instructions on the product page, designed by our experts.

Velasquez is committed to sustainability and values-conscious production. Our made-to-order model aligns with this commitment by producing only what will be used, reducing waste, and contributing to a more sustainable future for our planet.

If you have any questions or require assistance during any stage of your order, our customer service team is readily available to assist you. Please reach out to our customer service department by sending an email with the subject "Made-to-Order" and your order number to customerservice@mateovelasquez.com

Please note that Velasquez reserves the right to refuse or cancel any order for any reason. In the event of order cancellation by Velasquez, you will receive a full refund of the Purchase Price without interest, and no processing fee will be charged.

At Velasquez, we take great pride in the quality and craftsmanship of our products. If you're not entirely satisfied with your made-to-order purchase, please refer to our Returns and Exchanges Policy for detailed information. You can find this policy on the Returns page on our website.